FAQ

Constant wattage heating cables provide a consistent heat output per unit length, making them ideal for applications where uniform heating is required. Self-regulating heating cables adjust their heat output based on the surrounding temperature, which makes them energy-efficient and safe for applications where temperature variations are common.

Please contact our sales team. 

Tel:

(+86)0553-3887088-814

E-mail:

info@ahjiahong.com

You can obtain product quotations by sending an email to our info email address. The email information is: info@ahjiahong.com

You can also obtain product quotes through our Alibaba platform. You can search for Wuhu Jiahong New Material Co. on Alibaba, Ltd. found our company.

Generally speaking, our quotation is FOB China and does not include shipping and taxes. If you have any relevant requirements, you can raise them during the inquiry.

The delivery time varies depending on the product, with constant power products taking approximately 7-25 days and automatic temperature control products taking approximately 7-30 days.

Meet environmental requirements (1) use environmentally friendly raw materials that comply with RoHS and REACH requirements; (2) VOC and wastewater generated during the production process are treated by strict environmental protection facilities and discharged in compliance with regulations, and pass environmental impact assessment acceptance; (3) We actively engage in the development and application of environmentally friendly materials.

By sending an email to our info mailbox, the email information is: info@ahjiahong.com If both parties have a unified opinion and reach a consensus on cooperation intention, they can become our partners.

Generally speaking, we accept bank transfers to company accounts. And for new customers, we require 100% prepayment for the first order; After stable cooperation, better payment methods or payment terms can be provided.

We have proforma invoice and commercial invoice. After receiving your purchase order and payment, we will send you the proforma invoice immediately.

We offer both constant wattage heating cables and self-regulating heating cables. Our products are suitable for various applications including floor heating systems, pipe heat tracing, roof & gutter de-icing, and snow melting.

We offer a 25-year warranty for our underfloor heating systems and a 10-year warranty for our self-regulating heating systems. We are committed to addressing any concerns you may have as quickly as possible.

Yes, most of our products have passed various international certifications including UL, CSA, ETL, TUV, CE, EAC, ATEX, and IEXEX. This ensures that our products meet high safety and quality standards.

Our products are available through our 14 domestic sales offices and 2 overseas joint venture companies. Additionally, our products are distributed in North America, Europe, Russia, Australia, and various parts of Asia.

Yes, our company provides OEM/ODM services for our products.

If the purchase quantity is large and reaches a certain level, a discount can be given. Specific products will be discussed in detail.

We are very willing to have long-term cooperation with our customers. If the cooperation time is long and the purchase volume is large, we are willing to provide competitive prices to support our customers.

You can send us your requirements info@ahjiahong.com Our sales manager will contact you.

You can contact the sales manager who is communicating with you, and they will assist you in handling your issue.

We need to evaluate the time based on the product order you placed.

You can contact our sales manager.

Our products all have a warranty period. For example, for electric underfloor heating, we have a 25 year warranty period. We have a 2-year warranty period for the thermostat. If customers find any problems with the product, we can provide after-sales services such as replacement or reshipment.

We are an OEM/ODM factory with no quality issues. We do not support returns or exchanges. If there are any quality issues, our sales representatives will verify the situation and arrange after-sales service for you.

For stable partnerships with a certain annual procurement volume, exclusive agreements are usually signed with customers to provide regional protection.

We will provide the necessary information and samples based on the product you purchased. If you have a need to make display samples, we can also make them for you to help you carry out some marketing activities.

After the goods are shipped, we will provide accurate commercial invoice and packing list after we get the bill of lading.

For stable cooperative clients, if they have a need for installment payments and have a detailed payment plan, we can accept installment payments.